Question 1

What is Telepsychology? 什麼是遠程心理服務？

Accepted Answer

The provision of psychological services using technological modalities in lieu of, or in addition to, traditional face-to-face methods (e.g., provision of psychological interventions using phone, videoteleconferencing, use of applications, email).
使用科技代替傳統的面對面方法或使用傳統的面對面方法時加以使用科技（例如，電話、視像會議、使用應用程序、電郵）來提供心理服務。

Question 2

How does Telepsychology work? 遠程心理服務如何運作？

Accepted Answer

Web-conferencing platform, doxy.me, used here is safe, secure and meets the worldwide security requirements: HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant. All you need is an internet connection and a computer with a webcam and microphone, or a smartphone. After scheduling the first appointment, a secure meeting link will be sent via email. Before you start, please find a space where the internet is unblocked, safe and private. A few minutes before the appointment time, click the link to enter a virtual waiting room. When the session begins, the worker will welcome you into our secure private meeting room where your session will take place. At the initial session, you will be asked to show your photo ID for verification. You can also ask our staff to show a valid license for you to verify the identity of the staff.
Other Telepsychology will be developed in near future.
網絡會議平台將用於大多數服務中。本中心所用之網上平台doxy.me已達到國際安全的要求：HIPAA, GDPR, PHIPA/PIPEDA, & HITECH。 您所需要的是互聯網連接以及帶網絡攝像頭和麥克風的電腦或智能電話。 安排首次見面後，安全的會議鏈接將通過電郵發送。開始前請找尋一個網路暢通且安全具隱私的空間，預約時間前幾分鐘，單擊鏈接進入虛擬等候室。 見面開始時，工作員將歡迎您進入我們安全的私人虛擬會議室，在該虛擬會議室進行見面。首次見面時，工作員會請您先出示含照片之身分證明文件，以供核對身分，您亦可請工作員出示有效執業執照，供您核對工作員身分。
其他遠程心理服務將在不久的將來發展。

Question 3

Advantages for online psychological services 在線心理服務的優勢

Accepted Answer

– Accessible & time saving
– No risk of exposing yourself face-to-face in the waiting room
– Effectiveness: it is a similar impact as face-to-face service
* 無障礙和節省時間 
* 免除等候時暴露自己的風險
* 有效: 這與臉對臉的面談有相近的效用
 
Reference:
- Andersson, G., & Cuijpers, P. (2009). Internet-based and other computerized psychological treatments for adult depression: A meta-analysis. Cognitive Behaviour Therapy, 38(4), 196-205. http://www.ncbi.nlm.nih.gov/pubmed/20183695
- Barak, Azy, et al. (2008). A comprehensive review and a meta-analysis of the effectiveness of internet-based psychotherapeutic interventions. Journal of Technology in Human Services, 26.2-4: 109-160. http://www.tandfonline.com/doi/abs/10.1080/15228830802094429#.VI8vaCvF_hs
- Nagel, D. (2011). The future of online therapy. Psychotherapy Networker Symposium, Washington, D.C. http://dx.doi.org/10.1037/e561872012-001
- Wantland, D. J., Portillo, C. J., Holzemer, W. L., Slaughter, R., & McGhee, E. M. (2004). The effectiveness of Web-based vs. non-Web-based interventions: a meta-analysis of behavioral change outcomes. Journal of Medical Internet Research, 6(4). http://www.jmir.org/2004/4/e40/

Question 4

Do online services provide an emergency or crisis response service? 可以在線提供緊急或危急的服務嗎？

Accepted Answer

We do not provide online emergency or crisis response service. If you are feeling suicidal, in a crisis, or in a life threatening situation, please seek help immediately: Call your local emergency services (Ambulance/Police). Or, present at your nearest hospital emergency department.
 
本中心不提供在線緊急或危急的服務。如果您現時想自殺、在危機中或在危及生命的情況,請立即尋求幫助:致電您當地的緊急服務(救護車/警察)。或到最近的當地醫院急診。

Professional Psychological Services Centre (Macau) Limited

Frequently asked questions of psychological service 心理服務常見問題

What is Telepsychology? 什麼是遠程心理服務？

How does Telepsychology work? 遠程心理服務如何運作？

Advantages for online psychological services 在線心理服務的優勢

Do online services provide an emergency or crisis response service? 可以在線提供緊急或危急的服務嗎？